How do I return something ?
To return an item you will need to be issued with an RMA (return merchandise authorisation) number. Simply complete a webticket and we will get back to you with the details.
If you are not sure if the product is faulty, we encourage you to Contact Support to proceed. We will require your order number and the details of the item(s).
Returns can be done in-person but these need to be pre-authorised prior to being dropped off via our online helpdesk, where you’ll be given an RMA number to quote upon arrival. Your refund will then be processed once the returned item has been reviewed by our returns department in line with our returns policy. If you haven’t pre-arranged your return and had your return authorised, our colleagues won’t be able to accept the items from you in person so please ensure you have contacted us and obtained authorisation before making your journey.
Returns: Packaging & labelling
Please package the goods appropriately and ship them in a separate outer box with the RMA number clearly visible. Unless otherwise advised
30 Days / Cancellation Period (UK & EU)
If you wish to cancel any of the products on your order and return them for a refund, you have up to a total of 30 days to contact us after the final receipt of your order.
You must inform us in writing if you wish to cancel your order. This can be done via webtickets.
You must return the goods within 14 days of notifying us of the cancellation. We will reimburse you within 30 days of receipt of the goods using the same means of payment as you used when placing the order.
Unfortunately we cannot cover all unforeseeable costs and you will have to pay for the return of any unwanted goods you are returning. Please package the goods properly and ship them in a separate outer box, including all packaging, cables, manuals, drivers and protective bags, however small.
You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For example, if it goes beyond the sort of handling that might reasonably be allowed in a shop. We will deduct this amount from the value of the refund.
We regret that we cannot accept cancellations of computer software if it is unsealed. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free games codes should be unused and still hidden.
30 Days / Acceptance Period (UK & EU)
You are entitled to reject goods if they are faulty (do not match the description, are not of satisfactory quality, or are not fit for the intended purpose). You have up to 30 days to check the goods and contact us if there is a fault. You can decide to claim a full refund (including shipping cost) or request a replacement of the faulty product. If you are outside of UK Mainland we can only provide a refund for the faulty product.
If you are returning for a refund, please include all packaging, cables, manuals, drivers and protective bags. Accessories and promotional items are part of the order and must be returned to ensure the full price of the product is refunded. Free games codes should be unused and still hidden.
After 30 Days / Warranty Period
Sometimes goods may become faulty after the acceptance period has expired but within the warranty period. Depending on the product, you will receive either a replacement or your product will be repaired.
Reducing the time you are without a working product is important. You can often save time and money by handling the return directly with the manufacturer. We will advise you of this option when appropriate
Faulty Goods Testing
We ask you to ensure that any described problem, fault or defect experienced with the item in question is not caused by a 3rd party component used in conjunction within your system or by any software configuration. If you are not sure, please contact our Technical Support team before requesting a return.